Terms Of Service

Terms of Service

CHARGES

Purchases may show up on your credit/debit card as D Wall Industries LLC

SHIPPING

Delays

Because of USPS & their extreme delays we will NO LONGER offer free First Class shipping, Priority doesn’t seem to have near the issues that First Class is experiencing. We have seen packages arrive on time and all the way up to 3-4 weeks late using First Class and have decided against using it for all future shipments. We can open cases on shipments but USPS is currently just responding with please be patient due to covid. We apologize ahead of time for any delays 

Handling

Days to ship for items – Generally 1-2 business Days

Orders ship together, however orders may be broken up depending on the size of the order.

Shipping Methods

We ship USPS Priority. In the event UPS or FedEx has to be used, we might be able to do that, however shipping may be more and there will be a delay in shipping as we do not have UPS or FedEx pickups here and will have to send someone to drop it off.

All orders will be sent with Insurance and anything over $750 will be sent with signature delivery

We use flat rate shipping based on weight to make shipping costs easier and less expensive on our customers. All small items will ship for only $5 Priority 

Shipping Restrictions

Magazine Restrictions

Any orders placed for magazines that are not legal in your state will immediately be refunded and restocked and may be subject to a 5% restocking fee

California: No magazines over 10 rounds will be shipped to customers with shipping addresses in CA

Chicago and other counties within IL: No magazines over the below capacities will be shipped to customers with shipping addresses in the following areas. 

  • Aurora, Illinois: maximum capacity of 15 rounds

  • Cook County, Illinois: maximum capacity of 10 rounds

  • Chicago, Illinois: maximum capacity of 10 rounds

Colorado: No magazines over 15 rounds will be shipped to customers with shipping addresses in CO.

Connecticut: No magazines over 10 rounds will be shipped to customers with shipping addresses in CT.

District of Columbia: No magazines over 10 rounds capacity will be shipped to customers with shipping addresses in DC.

Hawaii: No magazines over 10 rounds that are compatible with any pistol (to include magazines compatible with both a pistol and rifle) will be shipped to customers with shipping addresses in HI.

Maryland: No magazines over 10 rounds will be shipped to customers with shipping addresses in MD.

Massachusetts: No magazines over 10 rounds will be shipped to customers with shipping addresses in MA.

New Jersey: No magazines over 10 rounds will be shipped to customers with shipping addresses in NJ.

New York: No magazines over 10 rounds will be shipped to customers with shipping addresses in NY.

Vermont: No magazines over 10 rounds for Rifles and over 15 rounds for Pistols will be shipped to customers with shipping addresses in VT.

Military APO/FPO:  Due to shipping restrictions, Midwest Optics is not able to ship to APO/FPO addresses. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address.

RETURNS

Please contact us for a Return Merchandise Authorization (RMA) request within 15 business days of the receipt of the product. If the item is returned unopened in the original box, we will offer you a refund, less 20% restocking fee, based on your original method of payment. The product must be mailed within 5 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee in addition to the 20% restocking fee (totaling 30%) will be assessed on any sealed product that is opened or removed from its original packaging. If the item is used or has been installed it cannot be returned.

Due to the nature of counterfeit & broken optics/red dots being switched in the return process, absolutely no returns will be accepted for these items unless still sealed and unopened. All warranty claims must go through the manufacturer. We will do everything we can to help with any warranty issues, but no returns or exchanges will be accepted.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

CANCELLATIONS

If your order is canceled before the batch has processed, 12am est/11pm cst, we can cancel the order with no fee.

If the order has already been processed, there will be a 10% cancellation fee.

If It has already been through shipping and packed up and you have received tracking, there will be no cancellations or you will be subject to standard restocking fees.

Disclaimer

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor’s Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.

If an item’s description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer.

Shipping Errors

If a shipping error occurs that is the fault of Midwest Optics, YOU WILL NEVER be asked to pay for the return postage. However, If a new item is shipped to you and you keep both it and the old item, you will be charged for both the new item as well as ACTUAL shipping on it.

If a shipping error occurs that is the fault of the customer, you will be asked to pay a new shipping fee. This will be the actual cost of shipping the item, not the flat rate shipping rate. When it is returned via the post office, it can take up to 15 bussiness days to be returned. The orginal package will be sent out to the correct address. We are not liable for any damage that occurs to your order if it is returned to us.

DOUBLE ORDERS: Please after you click place order, give it time to process. If you click multiple times, it may place multiple orders. You will be responsible for these orders and any return shipping and restock fees if it is not caught.

Sale Items/Sale Pricing & Pricing Changes 

We have on going sales to try and bring you the best value. However, we do not offer returns/exchanges on these items except when it is a mistake on our end. In the event that a problems happens, we will work with you as needed to make it right on our end.

Our Sale prices are reflected by the prices we pay. If they go up or down, the sales prices go up and down as well. If the prices go up, we will not ask you to pay more once the order is placed, however, if the price goes down, we will not refund the price difference under any circumstance.

Warranty Issues

All warranty issues for products will go through the manufacturer. We will help you contact them, but will not handle the issues for you.

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